We want you to love your printed decals and wall graphics. Our expert production team conduct rigorous quality checks on each and every strip of paper and we will not let anything leave our office if we are not 100% confident that it’s perfect for you.
If there is a problem with your mural, simply contact our friendly team, and we will sort it out for you right away. To help us solve the problem quicker, we will ask you to send through some photos of your decal if it came defected. Once we have established the problem, if it was a production problem we will send you a new wall decal next delivery day. Please note that we will need to know about the problem within 10 days after purchase to offer a replacement decal.
Our Custom Printed products are ‘made to measure’ and unique for each order, therefore no two are the same. For this reason, we are unable to accept returns on custom order due to a change of plan, or after they are installed, as we cannot reuse it. Keep in mind we print from the file we received, if poor quality, wrong lines, or different design uploaded, we will contact you if something doesn’t look right, however, we can’t be held responsible and a return/refund will not be made.
Please do take care when installing the mural, hire a professional or our experience installation team to help with the install, as we are unable to compensate any fees or reprints due to poor installation quality issues from customers or third party installers and can’t take responsibility for any installation errors such as material damage, peeling, installing on walls that aren’t fully cured or properly primed and painted etc.
If there is any damage happen in the shipping or delivery, reach out to us immediately. Do not proceed to the installation with damaged product otherwise we are not able to accept the return or refund.
We can install in the GTA or in most cities in Canada and USA, if you feel that the decal is hard to install, contact us and we will schedule a date for the installation. The installation fee starts at $150 and we guarantee 100% satisfaction. We install about 900 wall decals a year with a team of x4 installers working everyday.Creative Silhouettes